Kopā

Support

Start here. If nothing below answers your question, write to us — we reply within one working day.

Common questions

Does Kopa need an internet connection?

No. All 210 activities ship inside the app. It works in the woods, on a plane and in a car park with no signal. Nothing is downloaded and nothing is sent.

Do I need an account?

No. There is nothing to sign up for — install the app, answer three questions and you are in, and every screen works without an account. From version 1.2 you can sign in if you want your journal on a second device; that is all an account does. Photos need a second switch on top of it, off until you turn it on.

How do I change the ages or categories I picked?

Open the profile tab and tap Retake the quiz. Your favourites are kept.

Can I change the language?

Kopa follows the language of your phone: English, Latvian or Russian. If your phone is set to another language, the app shows English. You can also pick a language explicitly in the profile tab.

Where are my favourites stored?

On your device. Without an account they stay there and nowhere else, so deleting the app takes them with it; iCloud or Google device backup may keep them as part of a full-device backup. If you sign in (version 1.2 onwards), favourites and your journal are carried to your other devices through our own servers in the EU — photos only if you turn that switch on separately.

An activity didn't work for us.

Sorry about that — every family is different. Tell us which one and what went wrong at [email protected]; we rewrite activities based on exactly this kind of note.

Is Kopa safe for my child to use alone?

Kopa is written for the parent, not the child. It contains no chat, no user content, no links out and no purchases, so there is nothing to worry about — but the activities themselves are meant to be done together with an adult present.

Is it really free? What's the catch?

It is free and has no ads, no subscription and no in-app purchases. Kopa is a small studio project; if it ever gains something paid, it will be optional and clearly separate from what is free today.

How do I delete my data?

In the app without an account: delete the app — that is the only copy. If you signed in: turn photo syncing off to remove just the photos from our servers, or delete the whole account — see Delete your Kopa account below. On the website: sign in and remove favourites yourself, or email us.

Delete your Kopa account

This is for the optional account in the Kopa app (version 1.2 and later). If you never signed in, there is no account to delete: removing the app removes everything.

In the app: open Profile, then Account, tap Delete account and confirm with Delete forever.

Without the app: email [email protected] from the address you signed in with and ask us to delete your Kopa account. We do it within 30 days and reply when it is done.

What is deleted: your email address, your synced journal entries and notes, favourites, quiz answers, weekly goal and planned activities, every photo you synced, and the sign-ins of all your devices. If you used Sign in with Apple, we also revoke Kopa's access with Apple.

What is kept: nothing on our live servers. What is on your phone stays there until you delete the app. Our encrypted server backups roll over on their own and drop the deleted data within 12 months; we never restore an account from them.

Delete only your photos, keep the account: in the app open Profile, then Account, and turn off Send photos to the account. Every photo you synced is deleted from our servers straight away; your journal keeps syncing without them. The same 12-month backup rollover applies.

Still stuck?

Email [email protected] with the name of your phone model, the language the app is in, and what you expected to happen. Screenshots help. We answer every message.

If you never signed in, we have nothing of yours to look up — which also means there is nothing about you we could lose. If you did, tell us the email you signed in with and we can help.